01 — Refund policy
Refund policy for the request fee.
GlobalGate Homes charges its own flat fee of US $49 per request, and a homeowner’s first request is free. This page says when that fee is refunded in full, when it is not, and how to ask.
One fee, one request. The first request is free.
The fee pays for GlobalGate Homes’ own work on one request.
The US $49 fee covers GlobalGate Homes’ own service on one request: reading it, and contacting independent businesses that serve your area about it.
Your first request is free. Nothing is charged for it, so there is nothing to refund on it. The rest of this page is about a paid request.
No payment is taken on this website. For a paid request, GlobalGate Homes tells you that the US $49 fee applies, and you can decline. After your agreement, GlobalGate Homes emails you an invoice, payable by bank transfer or card. Payment is collected off-site before the first business is contacted.
The fee is separate from anything you pay a business. You pay any business directly for its work, and this policy is about the GlobalGate Homes fee only.
- Refunded in full
- If you cancel before GlobalGate Homes has contacted any business about your request; if no business has been contacted about it within 14 days of the fee being paid; or if you were charged a fee you had not agreed to.
- Not refunded
- Subject to the full-refund cases in section 03, the fee is not refunded once at least one business has been contacted about your request, even if no business replies, a business declines or you do not hire anyone. Anything you paid to a business is between you and that business.
- How to ask
- Email contact@globalgatehomes.com with the request reference shown on the confirmation screen, or the name and contact detail you used. A person answers, in English or French.
- When it is paid
- Once a refund is agreed, within 14 days, by the same method you used to pay.
In these three cases, the whole US $49 is refunded.
If any one of them applies to a paid request, the fee for that request is refunded in full.
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01
You cancel before any business has been contacted.
If you cancel your request while GlobalGate Homes has not yet contacted any business about it, the fee is refunded in full. Once one business has been contacted, this case no longer applies (see section 04).
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02
No business has been contacted within 14 days.
If GlobalGate Homes has not contacted at least one business about your request within 14 days of the fee being paid, the fee is refunded in full. Contacting a business after that deadline does not remove this entitlement to a refund.
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03
You were charged a fee you had not agreed to.
Before it contacts any business about a paid request, GlobalGate Homes tells you that the fee applies, and it charges nothing without your agreement. If you were charged a fee you had not agreed to, it is refunded in full, even if a business has already been contacted.
After a business is contacted, the full-refund exceptions still apply.
The fee pays for GlobalGate Homes reading your request and contacting businesses about it. Subject to the full-refund cases in section 03, the fee is not refunded once at least one business has been contacted about your request. The outcomes listed here do not, by themselves, entitle you to a refund.
- Not when no business replies. GlobalGate Homes never promises that a business will respond, how many will, or how quickly.
- Not when a business declines your project.
- Not when you do not hire anyone.
Between you and the business, always.
GlobalGate Homes does not refund, and cannot refund, anything paid to a business.
Nothing you pay a business passes through GlobalGate Homes, so none of it is GlobalGate Homes’ to give back.
Deposits, quotes, contracts, the work itself and any dispute about them are between you and that business. To get back money you paid a business, ask that business, under the contract between you.
GlobalGate Homes is not a party to that contract and cannot act for you in a disagreement with a business.
Ask by email. A person answers.
To ask for a refund, write to contact@globalgatehomes.com.
Include your request reference, shown on the confirmation screen when you sent the request. If you no longer have it, give the name and the contact detail you used for the request instead, so that it can be found.
A person reads your email and answers, in English or French.
Once a refund is agreed, it is made by the same method you used to pay, within 14 days.
Nothing in this policy limits a right the law gives you.
Nothing in this policy limits any right you have under the consumer law that applies to you and that cannot be waived. Where this page and such a right differ, that right prevails.
The rest of the arrangement is in the terms of use.
This policy covers the GlobalGate Homes fee only. What the service is, and what it is not, is set out in the terms of use. To send a request, go to the Start a request page.